At ADLEST, we are committed to delivering exceptional quality and craftsmanship. If you are not completely satisfied with your purchase, we offer a seamless return and refund process designed to ensure your complete confidence in shopping with us globally.

1. Returns & Eligibility

We accept returns on eligible full-priced items within 30 days of receiving your shipment. To qualify for a return:

• Garments must be in pristine, sellable condition without cosmetic marks, perfume scents, or signs of wear.
• All brand labels, care tags, and security packaging must remain attached.
• Sale collection items, promotional bundles, and digital products are final sale and non-refundable.

2. Return Shipping & Handling

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or fulfillment error on our part. We strongly recommend using a tracked and insured shipping service, as ADLEST is not liable for items lost or damaged in transit back to our fulfillment facilities.

3. How to Initiate a Return

1. Click to email our concierge team: aslestbrandcusstomersupportsup@gmail.com.
2. Our support concierge will review your request within 24 to 48 business hours and issue a Return Authorization along with designated return destination instructions.
3. Pack your items securely and ship them to the designated address provided by our team.

4. Refunds & Processing

Once your return is received and inspected by our quality assurance team, we will send an email confirmation regarding your refund status. Approved refunds will be credited back to your original payment method within 5 to 7 business days. Please note that original shipping charges are non-refundable.

5. Damaged, Defective, or Incorrect Deliveries

If your package arrives damaged or you receive an incorrect item, please notify us within 7 days of delivery at aslestbrandcusstomersupportsup@gmail.com. We will prioritize an expedited replacement or full refund at no additional charge to you.